tour du cou ski vélo randonnée homologué avec masque chirurgical standard

QUESTIONS & ANSWERS

Table des matières

Using HEIDIMASK™

Q: How to wear your HEIDIMASK™ ?

A: 1) Place the surgical mask in the dedicated pocket of HEIDIMASK™ with clean hands as instructed. You can cut the standard surgical mask’s elastic bands for more comfort or keep them for versatility.

2) Place HEIDIMASK™ carefully around your neck and then on your face (surgical mask facing up in front), ensuring it covers the mouth and nose areas.

3) Adjust the mask on nose using the nosepiece of the standard surgical mask to secure it on your nose.

4) Once in use, avoid touching the outside of your HEIDIMASK™ with your hands while wearing it. If you do, wash your hands well with soap and water or with an alcohol-based solution.

Q: Can I wear HEIDIMASK™ with a helmet, a hat, glasses (or sunglasses) or headphones?

A: Yes, HEIDIMASK™ is easily adjustable for an optimal fit on your head. It is very practical to use with a helmet (ski, bicycle, e-scooter or motorbike), hat, glasses (or sunglasses) and headphones.

It is easy to put on and take off, representing the core of our design philosophy of HEIDIMASK™. In addition to housing reliable and replaceable filter protection inside (standard surgery mask – CE EN 14683/US ASTM F2100).

Q: Can I put on and take off HEIDIMASK™ easily with my gloves, helmet, hat, glasses (or sunglasses) or headphones?

A: Yes, HEIDIMASK™ is very easy and practical to use with your gloves.

Its easy to put on and take off feature is at the core of our design philosophy of HEIDIMASK™. In addition to housing a reliable and replaceable filter protection inside (standard surgery mask – CE EN 14683/US ASTM F2100).

Q: Where can I use HEIDIMASK™?

A: Worldwide, face masks have become a must-have accessory for daily activities like grocery shopping or using public transport.

Considering the unprecedented  situation which we are living these days, we recommend wearing your HEIDIMASK™ for all public interactions, such as when visiting businesses, closed spaces, using public transportation, in crowded streets, and at certain workplaces (other than healthcare facilities and similar locations where additional protection maybe required) when close physical proximity to other people is required and where social distancing measures are difficult to maintain.

HEIDIMASK™ has been designed to be easy to put on and take off. It is both confortable, practical and works with all of your gear, such as gloves, helmet (bicycle, bike, ski, etc.), hats or headphones. However, we strongly recommend you to follow your local safety guidelines and regional authority instructions.

Q: Can I use HEIDIMASK™ in public transportation?

A: Yes. HEIDIMASK™ has been tested and approved as a community mask against COVID-19 by the SQTS. Therefore it strictly follows the recommendation of the « Swiss National COVID-19 Science Task Force« .

HEIDIMASK™ has been deemed to offer sufficient protection for use in public transportation. It includes flights to and from Switzerland (including in airports), trains (including at train stations), buses (including at bus stops) and mountain installations (Cable Car, Ski and Chair lifts waiting lines , mountain trains, etc.).

Q: Can I use HEIDIMASK™ while practicing sports?

A: Yes. HEIDIMASK™  fits great, stays securely in place, and works well for practicing  sports. It incorporates the  breathability and performance requirements of the standard surgical mask.

However, following recommendations made by the US Centers for Disease Control and Prevention, and other relevant authorities around the world, “in high intensity activities, like running, it may not be possible to wear a mask if it causes difficulty breathing. If unable to wear a mask, consider conducting the activity in a location with greater ventilation and air exchange (for instance, outdoors versus indoors) and where it is possible to maintain physical distance from others”.


Surgical mask and HEIDIMASK™

Q: What is a surgical mask and where can I buy it?

A: A standard surgical mask is an item of medical equipment.

Produced in accordance with standard CE EN 14683/US ASTM F2100, a surgical mask is designed to prevent the wearer from spreading droplets, and other airborne particles in the vicinity. It also protects the wearer from droplets produced by a person directly in front of them. However, depending on the circumstances, it does not protect from inhaling the very small particles suspended in the air potentially carrying the virus.

There are three different types of surgical masks (Typ I (Level 1) > 95%., II (Level 2) > 98% and IIR (Level 3) > 98% and splash-resistant) and we strongly recommend you to use one of these at all times in your HEIDIMASK™.

According to experts and the Ministry of Health (MOH) in Singapore, surgical masks are the most appropriate type of mask to prevent transmission of the COVID-19 for the time being.

Surgical masks are often available for purchase at your local drugstore, pharmacy, and other retailers. Several Internet websites also offer them at bargain prices. It is important to make sure to get a surgical mask that has been tested and approved by competent health authorities, such as those compliant with the well recognized CE EN 14683/US ASTM F2100 standards.

Q: How many surgical masks are included with HEIDIMASK™?

A: Each HEIDIMASK includes one standard surgical mask.

Q: Can the surgical mask inside HEIDIMASK™ be removed and replaced?

A: Yes, you can easily access the hidden pocket in HEIDIMASK™, by removing the surgical mask and replacing it with any standard surgical mask available for purchase online or at your local store or pharmacy. It’s as easy as that!

Q: How do I place a new filter?

A: Before inserting the surgical mask in your HEIDIMASK, wash your hands thoroughly with soap and water or with an alcohol-based solution.

Then, insert a new filter into the hidden inside pocket of HEIDIMASK™.

Make sure that the filter is completely form fitting and securely placed in the inside pocket.

You can cut the standard surgical mask’s elastic bands for more comfort or keep them for versatility.

Q: How often shall I change my standard surgical mask in HEIDIMASK™?

A: We recommend to follow the instruction on the packaging of standard surgical masks and instructions received locally from the competent authorities.

Q: What should I do with the standard surgical mask when I change it?

A: Follow the instructions of your local authorities, please dispose it safely in a trash. Wash your hands thoroughly with soap and water or with an alcohol-based solution.

Q: Is it mandatory to wear a surgical mask inside HEIDIMASK™?

A: To be compliant with the applicable laws or decrees enacted in light of COVID-19, HEIDIMASK™ must be equipped with a surgical mask to best protect you and be considered as a community mask approved and tested by the SQTS.

Q: Can I use HEIDIMASK™ without the filter?

A: We always recommend using an approved surgical mask (filter) for maximum performance and filtration efficiency. Otherwise HEIDIMASK does not provide the 98% bacterial filtration efficiency provided by a standard surgical mask (filter).

However, should you not longer require COVID-19 protection, you can use HEIDIMASK without a standard surgical mask inside.

Q: Do I need replacement surgical mask from you for my HEIDIMASK™? 

A: No. HEIDIMASK went for standard surgical mask compatibility design.

Therefore, we do not require you to buy surgical masks from us. You are free to choose your supplier.

No complicated design, no dedicated format. It is freedom.

Q: Is  HEIDIMASK™ being considered a medical device?

A: No, HEIDIMASK™ and its standard interchangeable surgical masks (CE EN 14683/US ASTM F2100) act as a physical barrier to prevent COVID-19 spread by minimizing the projection of projection of particles and resulting from talking, coughing or sneezing. In addition, wearing HEIDIMASK™ may help in limiting touching of the mouth and nose.

The standard interchangeable surgical masks (CE EN 14683/US ASTM F2100) that you need to include into the hidden pocket in front of your mouth and nose assures up to 98% filtration efficiency and high breathability.

However, HEIDIMASK™ is not certified as a medical device, even if the standard interchangeable surgical masks (CE EN 14683/US ASTM F2100) might be. It is not intended for use by healthcare professionals, for occupational safety or as other protective device to protect against infection or other contaminants, but rather as a community mask.

Q: While wearing HEIDIMASK™, does it protect others from COVID-19?

A: HEIDIMASK™ and its filter acts as a physical barrier to prevent COVID-19 spread by minimizing the projection of wearer’s larger droplets resulting from talking, coughing and sneezing. There is increasing evidence that face masks help prevent people from spreading the virus to others, particularly when used universally within communities.

The standard interchangeable surgical masks (CE EN 14683/US ASTM F2100) that you will use into HEIDIMASK™ shall play its role.

However, HEIDIMASK™  is not certified as a medical device, even if the standard interchangeable surgical masks (CE EN 14683/US ASTM F2100) might be considered as such by competent authorities. It is not intended for use by healthcare professionals, for occupational safety, or as a protective device to protect against infection or other contaminants, but rather as a community mask.

Q: Is HEIDIMASK™ better than a homemade mask?

A: Yes. HEIDIMASK™ is designed for lightweight comfort and quality, but still providing a total of 5 layers protection in conjunction with the surgical mask, 3 layers being assured by the surgical mask itself in the middle.

Adding a standard surgical masks (CE EN 14683/US ASTM F2100) ensures that the active filter is compliant with one of the highest quality standard for medical face masks in terms of performance requirements of bacterial filtration efficiency (BFE) and breathability, providing up to 98% filtration  efficiency  and high breathability.

The elasticity of our material ensure a proper fit for the vast majority of users and the nosepiece of surgical mask inside HEIDIMASK™  is adjustable for perfect individual fit, avoiding pressure points around the nose.


Shipping of HEIDIMASK™

Q: Do you ship worldwide?

A: Yes, we do for a reasonable flat shipping rate.

We ship HEIDIMASK exclusively from Switzerland.

Q: What are shipping costs for HEIDIMASK™?

A: Shipping cost varies depending on the country HEIDIMASK is sent to.

Our standard flat rate fee for shipping is transparent, reasonable, and based on quantity and your region as follows:
1) Switzerland;
2) European Union;
3) Rest of the world.

You can find more information about the price of shipping below:

Switzerland : CHF 5.- for 1 HEIDIMASK, CHF 5.- for 2 HEIDIMASK, CHF 7.- for 3 HEIDIMASK or more, free for an order equal or greater than CHF 150.-.

European Union : CHF 7.- for 1 HEIDIMASK, CHF 7.- for 2 HEIDIMASK, CHF 7.- for 3 HEIDIMASK or more, free for an order equal or greater than 200.-.

Rest of the World : CHF 10.- for 1 HEIDIMASK, CHF 10.- for 2 HEIDIMASK, CHF 15.- for 3 HEIDIMASK or more, free for an order equal or greater than 200.-.

100-Pack of HEIDIMASK is subject to a standard flat shipping fee of CHF 49.- for Switzerland, CHF 79.- for European Union and CHF 99.- for the Rest of the World.

Standard shipping rates do not increase if you order any additional 100-Packs in the same order.

Q: When can I expect to receive my HEIDIMASK™ once my order has been placed?

A: Standard order processing times is 24-48 hours following the order.

The estimated delivery time varies depending on the country/region the items are being sent to.

Q: When HEIDIMASK™ will be delivered?

A: Standard order processing times is 24-48 hours following the order for all products in stock (see product description for status).

Once a product is depleted, we will update the product information with pertinent information.


About HEIDIMASK™

Q: What materials are used to manufacture HEIDIMASK™?

A: HEIDIMASK™ is made from 100% REPREVE® recycled fiber for uncompromised performance with trusted sustainability.

REPREVE® transforms recycled bottles into an amazing 98% recycled fiber material. This technology is used by the world’s leading luxury, and sportswear brands to make athletic and fashion apparel and more. The REPREVE® process incorporates properties like moisture wicking, adaptive warming and cooling, water repellency, and more all at the fiber level. For reliable, durable quality.

Each HEIDIMASK™ is made from approximately two (2) recycled plastic bottles. They are moisture wicking and dry quickly.

As an added bonus, the material is lightweight and sleek and easy to care for. It also washes quickly, doesn’t fade, and has a very good fabric stability and consistency.

Q: HEIDIMASK™ only comes in one size, will it fit me?

A: Yes, the unique size of HEIDIMASK™ combined with the 4-way stretch factor design feature of our amazing REPREVE fabric ensure a perfect fit for both men and women.

Our research indicates that further attention should be given to community mask design, filter protection and fit, especially around the nose.

We have therefore chosen a superior design concept that incorporates a standard surgical mask into HEIDIMASK™.

This feature not only enhance the protection and lifetime of HEIDIMASK™, but also provides the ability to use the adjustable standard nosepiece of the surgical mask for a secure fit around your nose.

For children just over 12 years old, HEIDIMASK™ should fit, but may need to be attached under the helmet, hat or be adjusted slightly at the back.

Q: Is HEIDIMASK™ easily identifiable as an integrating a filter?

A: Yes, our exclusive design and logo will make sure HEIDIMASK™ is easily identifiable as containing a COVID-19 protection device.

Furthermore, the nosepiece of the standard surgical mask makes it easily identifiable as a special protective device.

Finally, in case of closer inspection, each HEIDIMASK™ includes the SQTS seals of approval on a label inside the face mask (in addition to the surgical mask your will have inside).

Q: What are the advantages of HEIDIMASK™?

A: HEIDIMASK™ is It is an easy on and off filter mask composed of 100% REPREVE® recycled fiber. It brings uncompromised performance with trusted sustainability.

Each HEIDIMASK™ is made from approximately two (2) recycled plastic bottles. Furthermore, they are moisture wicking and dry quickly.

HEIDIMASK™ includes a standard surgical masks (CE EN 14683/US ASTM F2100) and acts as a physical barrier to prevent COVID-19 spread.

The hidden pocket is easily accessible making replacing the surgical mask with any standard surgical mask you can buy on your local shop or pharmacy.

It has also been tested and approved in Switzerland for COVID-19 use by the SQTS and therefore does strictly follows the recommendation of the « Swiss National COVID-19 Science Task Force« .

As an added bonus, the material is lightweight and sleek and easy to care for, washes quickly, doesn’t fade, and has a very good fabric stability and consistency.

We designed HEIDIMASK™ with winter in mind to simplify and streamline the use of a standard surgical masks with an array of different gear (helmet, gloves, hat, headphones, etc…), but this amazing recycled and durable material can be used during any seasons, as it is adaptable to different climates and situations.

Q: Is HEIDIMASK™ washable?

A: Yes, washing your HEIDIMASK™ regularly will help keep the microfibers free of harmful bacteria.

The good news is that you can wash your HEIDIMASK™ in a washing machine at 40°C (no fabric softener and no dryer). You can wash HEIDI MASK™ as often as needed.

Contrary to certain other community masks with fixed filters (or fiber only masks), that have a limited lifetime to a certain number of wash cycles (generally between 10 to 25 wash cycles) before loosing their protective capability against COVID-19, HEIDIMASK™ keeps its protective capability « forever, » as it essentially relies on the standard surgical mask that you can insert and replace inside HEIDIMASK™.

There is no time limit, just renewed protection with a simple replacement of the standard surgical mask.

Q: Is it necessary to wash my HEIDIMASK™ upon delivery?

A: We do our best to minimize any contamination of HEIDIMASK™ when packaged and shipped worldwide. However, HEIDIMASK™ will not remain in a fully sterile environment at all phases of the shipping process.

Therefore, we strongly recommend that you machine wash your HEIDIMASK™ at 40°C (no fabric softener and no dryer) (without the interchangeable standard surgical mask) before the first use.

The same principle applies to the included standard surgical mask and you benefit from using a brand new, sterile surgical mask.

Q: What happens with my HEIDIMASK™ once COVID-19 is over?

A: HEIDIMASK™ has been designed in such a way that it can be used as a high quality face scarf/buff without the standard surgical mask and remain both stylish and comfortable to protect you against sun, wind, the heat and other natural elements once COVID-19 protection is no longer required.


Returning products and cancelling orders

Q: Can I return the HEIDIMASK™?

A: No. Considering the complication brought on by the current pandemic and the fact that it is a hygiene product for personal use, we cannot accept any return or exchange of product.

Q: Can I cancel my order before shipping?

A: No, any order is final and cannot be canceled.